
Even if there has been a Shut down and boot in between. I could repeat the above consistently, remove the tray icon and a 'Restart' will bring it back every time. Now instead of shutting down use 'Restart' and the Malwarebytes tray icon will reappear every time. Shut down and reboot as many time as you like and the tray icon does not come back.

Remove the Malwarbytes tray icon by clicking it and selecting 'Quit Malwarebytes'. Launch Malwarbytes to get the tray icon up, close the Malwarebytes UI. MB Version 3., Comp Package 1.0538, Update package 4. Malwarebytes Free, (no real time, no scheduling, no automatic update check, no 'run at startup').

(Which explains the Cumulative Updates and installers - They need a Restart). I've had time to do a bit of testing today and found that the difference was between Shutdown and Restart. I've not yet done any testing or pinned it down enough to give any meaningful information to the devs, but will be keeping an eye on it.Īs exile360 has said you can simply click on the tray icon and Quit Malwarebytes to stop the service and remove the icon. (But not for document downloads which indicates that it's probably happening on purpose when you download an executable). The tray icon does not appear up at a normal startup, but it does seem to appear following a Windows 10 Cumulative Update, and occasionally if a programme installer is downloaded from the web. I've noticed similar with MB3 free version (So no real time protection running). Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.

Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
